We strive to ensure a smooth shopping experience, and we understand that sometimes plans change. Here’s how our cancellation and refund policy works:
Order Cancellation
If you need to cancel your order, please contact us as soon as possible at Sundarbansldn@gmail.com. We can only process cancellations before the order has been shipped. Once an order is in the shipping process, we are unable to cancel it.
Refunds
Eligibility: To be eligible for a refund, you must contact us within 14 days of receiving your order. The item must be returned in its original condition and packaging.
Return Process: To initiate a return, email us at Sundarbansldn@gmail.com with your order number and reason for the return. We will provide instructions on how to return the item.
Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer, unless the item was damaged or incorrect upon receipt.
Refund Processing: Once we receive the returned item, we will process your refund. Please allow 7-10 business days for the refund to be reflected in your original method of payment.
Damaged or Incorrect ItemsP
If your order arrives damaged or if you receive the wrong item, please contact us immediately at info@sundarbans.com. We will arrange for a replacement or a full refund, including shipping costs, at no additional expense to you.
For any further questions or assistance with your order, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help ensure a positive experience.