FAQ
1. What products do you offer?
1.We specialize in bringing you a luxurious selection of products, ranging from high-end skincare to extraordinary body care.. Each item is chosen with care from some of Europe’s top brands. Think of us as your personal shopper for the finest things in life!
2. How can I contact customer support?
If you need a hand with anything, don’t hesitate to reach out. You can email us at Sundarbansldn@gmail.com. We’re here for you Monday through Friday, 9 AM to 6 PM IST, ready to help with whatever you need.
3. What is your shipping policy?
We offer both standard and express shipping to suit your preferences. Standard shipping usually arrives in about 14 business days, while express gets to you faster, within 14 business days. If you're ordering from overseas, shipping times will vary depending on where you are, but we'll always do our best to get your goodies to you quickly!
5. What is your return policy?
We offer both standard and express shipping to suit your preferences. Standard shipping usually arrives in about 5-7 business days, while express gets to you faster, within 7-10 business days. If you're ordering from overseas, shipping times will vary depending on where you are, but we'll always do our best to get your goodies to you quickly!
6. Are your products eco-friendly?
Definitely! We are very mindful of our environmental impact, so we carefully choose brands that practice sustainability. Plus, we use eco-friendly packaging to keep things green. It’s all about luxury that’s kind to the planet.
7. What payment methods do you accept?
We make shopping easy by accepting all major credit cards, UPI, and a few other secure payment methods. Your privacy and security are super important to us, so you can shop with confidence.
8. When will I be charged for my order?
Your card is charged right when you place your order. If there are any issues with the payment, our customer service team will be right on it to help sort things out.
9. How do I choose the right product for me?
Not sure what to pick? We’ve got you covered. Each product page includes detailed descriptions and reviews from customers like you. And if you still need advice, just ask! Our customer support team is happy to help you find just what you’re looking for.
10. What if I receive a defective or incorrect item?
We’re sorry if something went wrong! Just let us know within 7 days if there’s an issue with your order, and we’ll take care of it. Whether that means sending out a replacement or issuing a refund, we’re here to make it right.
1. Return/Refund
All products from SundarBans are shipped from overseas. Given the complexities involved, we advise you to carefully consider your purchase before placing an order.
Once your order is placed and you receive the tracking number, returns and refunds are not possible. Exchanges or refunds due to a change of mind may incur significant costs, including round-trip overseas shipping fees.
If you need to discuss a return or refund, please contact us at Sundarbansldn@gmail.com before taking any further steps. Provide us with the product name, your reason for the return or refund, and we will assist you with the process.
2. SundarBans Delivery System.
Q. What is SundarBans?
A. SundarBans is a premium shopping service that specializes in sourcing high-end European brands. It operates as an overseas purchasing agency, providing access to exclusive products from Europe’s top department stores, boutiques, and luxury shops. Through SundarBans, customers can obtain authentic, premium goods that are often not readily available locally.
Q. Do you only ship internationally?
A. Yes, SundarBans specializes in international shipping. If you order a product for overseas delivery, it will be shipped via express from the SundarBans Europe Distribution Center to India. For short-shelf life items such as handmade cosmetics from brands like Lush, maintaining freshness is crucial!
Q. When I buy multiple products, do I have separate shipping costs?
A. No, if you purchase multiple products in a single order, you will only incur one shipping fee. In fact, ordering more products can reduce the overall shipping cost per item, making it more cost-effective and enjoyable to shop internationally!
Q. Can I buy something that is not on the SundarBans website?
If you have a specific product in mind that isn't listed on our website, please reach out to us through our Product Request page. We will review your request and do our best to accommodate it. Feel free to contact us! ❤
3. Shelf Life Information
At SundarBans, we ensure that products are sourced from local stores in the UK on the same day you place your order, providing you with the most recently manufactured items available.
Here are the optimal shelf lives for Lush products:
- *Bath Products* (Bath, Bath Bomb, Bubble Bar, Fun): 14 months from the date of manufacture
- *Shower Products* (Shower Gel, Soap, Jelly, Conditioner, Scrub): 14 months from the date of manufacture
- *Massage Bars*: 14 months from the date of manufacture
- *Shampoo, Hair Conditioner, Treatments, Styling Products*: 14 months from the date of manufacture
- *Shampoo Bars*: 31 months from the date of manufacture
- *Cleansers*:
- Mask of Magnaminty, Cup O' Coffee: 4 months from the date of manufacture
- Herbalism, Angels on Bare Skin, Aqua Marina, Let the Good Times Roll, Dark Angels: 3 months from the date of manufacture
- Ocean Salt: 14 months from the date of manufacture
We are committed to providing you with the freshest products to ensure the best experience.